Ultra KingdomsStore
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Store policies

Returns & refunds

Last updated October 15, 2026

Every item is printed specially for your order, so we can't take back items just because you changed your mind or ordered the wrong size or colour. Please check the size guide in each product description before ordering. If something arrives wrong, we'll make it right.

What we replace or refund

We'll send a free replacement or give you a full refund for the item if:

  • it arrives damaged or defective;
  • it has a printing error, such as a misprint, smudged or missing design;
  • you received the wrong item, size or colour compared with your order;
  • your order is lost in transit and hasn't arrived within 30 days of shipping.

How to make a claim

  1. Contact us within 30 days of delivery (or, for a lost parcel, within 60 days of your order) using the order help form, choosing “Problem with an item” or “Return or refund”.
  2. Include your order number and a short description. We'll usually ask for a clear photo of the problem by email.
  3. Once we've confirmed the issue we'll arrange a replacement or refund. In most cases you won't need to send the item back.

What isn't covered

  • Wrong size or colour chosen at checkout, or change of mind.
  • Orders shipped to an incorrect or incomplete address entered at checkout.
  • Parcels marked as delivered by the carrier to the correct address.
  • Damage from normal wear, washing contrary to the care instructions, or misuse.
  • Small variations in colour or design placement that are normal for printed products.
  • Customs duties or import taxes charged by your country.

Cancellations

You can cancel for a full refund until your order goes into production. After that it can't be cancelled, but the protections above still apply.

How refunds are paid

  • PayPal: refunded to your PayPal account or card. It usually appears within 5 to 10 business days.
  • Cryptocurrency: refunded in the same token, for the US dollar amount of the refunded items, to a wallet address you confirm with us by email. We can't refund to exchange deposit addresses that don't accept direct transfers.
  • Gift card: any part paid by gift card goes back onto the same gift card.
  • Original shipping costs are refunded when the whole order is affected.

Gift cards

Gift cards can't be returned or refunded once the code has been delivered, unless the law requires otherwise. If your code doesn't work or never arrived, let us know and we'll sort it out.

Contact

Send us an enquiry or email admin@cayc.io. These terms don't affect any rights you have under the consumer laws of your country.